Refund Policy

We want you to be confident paying for SpinConvert. This policy explains refunds and cancellations for SpinConvert subscriptions.

1. Try it free first

Every plan starts with a free trial. No payment card is needed, and you are never charged automatically when the trial ends.

2. 14-day money-back guarantee

If SpinConvert isn't right for you, ask for a refund within 14 days of your first paid charge and we will refund that payment in full. No questions asked.

• How to ask: use Request a refund on the Billing page of your SpinConvert dashboard, or email hello@spinconvert.com from your account email with your store name.
• What happens next: we confirm by email, refund your original payment method and cancel the subscription. Refunds usually appear within 5 to 10 business days, depending on your bank.
• The guarantee applies once per business, to the first payment of your first subscription.

3. After 14 days

You can cancel at any time. Cancelling stops future charges, and your plan stays active until the end of the period you've already paid for. We don't give partial or prorated refunds for unused time, except where the law requires it.

4. How to cancel

Cancel online in under a minute: SpinConvert dashboard → Billing → Manage billing → Cancel plan. You will get an email confirming the cancellation and the date your plan ends.

5. Plan changes

Upgrades and downgrades take effect immediately and are prorated automatically, so you only pay for what you use.

6. Charges you don't recognise

Your card statement shows SPINCONVERT and receipts come from Dream Spirit Travels Ltd, the company that operates SpinConvert. If you see a charge you don't recognise or think you've been charged in error, email hello@spinconvert.com and we will sort it out quickly. Please contact us before disputing a charge with your bank; it is usually faster for you.

7. Your legal rights

This policy doesn't limit any rights you have under consumer law that cannot be excluded, including the consumer guarantees under the Australian Consumer Law, your statutory rights in the UK, and consumer protection laws in Canada and the US. If a service has a major problem, you may be entitled to a refund regardless of this policy.

8. Contact

Dream Spirit Travels Ltd (trading as SpinConvert), Unit 7 Initial Business Centre, Wilson Business Park, Manchester, M40 8WN, United Kingdom. Email hello@spinconvert.com.