These terms govern your use of spinconvert.com, the SpinConvert dashboard and the SpinConvert widget (together, the "Service"). By creating an account or using the Service, you agree to these terms on behalf of yourself and the business you represent.
1. The Service
SpinConvert lets online merchants create spin-to-win campaigns that capture leads, issue discount rewards and report campaign engagement. Features may change as we improve the Service. During early access, some features may be limited or unavailable.
2. Accounts
- You must provide accurate information and keep your login details secure.
- You are responsible for all activity in your workspace, including team members you invite.
- You must be at least 18 and able to enter into a binding contract.
3. Free trial and subscriptions
- New workspaces receive a 7-day free trial. When it ends, campaigns pause unless you choose a paid plan.
- Paid plans are billed monthly in advance through our payment provider and renew automatically until cancelled.
- You can cancel at any time. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.
- We may change prices with at least 30 days' notice. Changes apply from your next billing period.
4. Your campaigns and promotions
You are solely responsible for the campaigns you run, including:
- honouring the rewards and discount codes you offer, and the terms of your promotion;
- complying with laws that apply to promotions, prize draws, games of chance, consumer protection and advertising in the places you sell;
- obtaining valid consent and providing any notices required to collect and use shoppers' personal information, including for email marketing;
- making sure your campaign content is accurate and not misleading.
SpinConvert reports engagement such as impressions, spins, leads and redemptions. We do not guarantee any level of leads, sales or revenue.
5. Data
You own the lead data your campaigns collect. You instruct us to process it to provide the Service, as described in our Privacy Policy. You can export or delete your leads at any time. We may use aggregated, de-identified data to operate and improve the Service.
6. Acceptable use
You must not use the Service to:
- break the law or infringe anyone's rights;
- send spam or collect personal data without a lawful basis;
- run deceptive promotions or offer rewards you do not intend to honour;
- interfere with, probe or overload the Service, or attempt to bypass its security or bot protection;
- resell or provide the Service to third parties without our permission.
We may suspend workspaces that break these rules or put the Service or other users at risk.
7. Intellectual property
We own the Service and its software, design and branding. You keep ownership of your content, logos and data, and grant us a licence to host and display them only to provide the Service.
8. Availability and changes
We aim to keep the Service available and secure but do not guarantee it will be uninterrupted or error-free. We may modify or discontinue features, and will give reasonable notice of material changes that negatively affect paid plans.
9. Disclaimers and limitation of liability
The Service is provided "as is" to the extent permitted by law. To the maximum extent permitted by law, SpinConvert will not be liable for indirect, incidental or consequential losses, or for lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
10. Termination
You can stop using the Service and close your workspace at any time. We may suspend or terminate access if you materially breach these terms. On termination, campaigns stop and you can export your data for 30 days, after which it may be deleted.
11. Changes to these terms
We may update these terms. We will post the new version here, update the date above and, for significant changes, notify account owners in advance.
12. Contact
Questions about these terms? Email hello@spinconvert.com.